Common questions
How long until we're live?
15 working days from kickoff. We embed with your team, configure agents to your rules, calibrate against your data, and go live. Clock pauses when waiting on your team.
Do we need to replace our existing systems?
No. PitCrew connects to your existing stack via API. Schwab, Fidelity, Pershing, Orion, Salesforce, Tamarac, and 40+ others. No rip-and-replace.
What happens after the engagement?
You keep the fully configured platform with all agents running in production. Build new workflows, extend existing ones, or bring us back for the next one.
Is our data secure?
SOC 2 Type II certified. Three-tier AWS network isolation, KMS encryption at rest, TLS 1.2+ in transit. Multi-AZ deployment. Your data never leaves your environment.
What types of firms use PitCrew?
PitCrew is built for wealth management firms (RIAs and broker-dealers), family offices, RIA aggregators, fund administrators, asset managers, private equity and private credit firms, venture capital firms, and pension funds and endowments.
Will PitCrew train on my firm's data?
No. PitCrew does not use your data for model training. Your data is used only to run the Skills you configure. Zero data retention after processing is complete.
Why should I use PitCrew instead of a foundational model?
Frontier models operate from training data. They have no access to your systems, no knowledge of your firm's policies, and produce no audit trail. PitCrew runs on your actual data, enforces your rules, and documents every decision.
How is PitCrew different from general AI tools?
General AI tools require your team to build and maintain every workflow from scratch. PitCrew ships with pre-built Skills grounded in financial services regulations and operational patterns. Every Skill run produces an evidence trail. You get a platform and a team, not just software.
What's included after deployment?
Your subscription covers bug fixes, threshold and rule adjustments, report format changes, approval step changes, failed batch re-runs, proactive monitoring, and platform upgrades. New workflows and new system integrations are separate engagements.
What does our team manage day-to-day?
Your team runs workflows, views run history, downloads reports and evidence packs, and uses Ask Kitt to query results. Changes to business rules, data sources, output formats, or system connections go through us.
How do we reach support?
Email support@gopitcrew.com. US business hours, Monday through Friday.